Refunds
Refund policy
We want the remedy to be clear when something goes wrong.
Last updated: September 30, 2026.
Before work begins
If you purchase a human-reviewed product and request cancellation before substantive work has begun, contact us promptly. We will generally refund the purchase price unless payment-processing abuse or another exceptional circumstance applies.
If Widerloom cannot fulfill the order
If Widerloom determines it cannot responsibly provide the purchased product, we will cancel the order and refund the amount paid.
After delivery
If the delivered product is materially incomplete relative to its purchase description or you experience a fulfillment problem, contact us within 14 days of delivery so we can review the issue and provide an appropriate remedy, which may include correction, redelivery, or refund.
How to ask for help
Email hello@widerloom.com with the email address used for your purchase and a short description of the issue.